e40: Scale Your WDF Business by Freeing Up Your Time - CLA WDF Workshop Recap Part 2

Learn how to scale your business by freeing up your time.  Mark Vlaskamp from The Folde shares how he uses Standard Operating Procedures to scale his business and enable his employees to take the reigns of day to day operations, hiring, and more.

Working harder and faster isn't enough.  To scale your business, you need to outsource your time and enable others to help out, while maintaining quality.  This can be done through Standard Operating Procedures. 

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Transcript

Speaker 1: 0:00

Welcome to State of the Laundry Industry with laundry matte episode 40. Scale your wash, dry, and fold business by freeing up your time. As business owners, our most valuable resource is time. You can't scale your business if you are the one doing everything. So you want to let go of your daily tasks while maintaining quality. Mark Voskamp gave a speed chat coin laundry association's wash dry fold workshop, and he talked about how he scaled his business while maintaining quality controls. And he did this through the use of standard operating procedures, otherwise known as SOPs. Don't forget to click like and subscribe to keep up to date with the latest trends on how to make your laundry business thrive. Mark Flask gave a great speech about creating an S O P or standard operating procedures for everything and how to outsource. And it is just a brilliant, brilliant speech because you could tell he lives by this model. I mean, he is living embodiment of working so efficiently by outsourcing time. For example, say like an employee comes in late, okay, how are you gonna handle that? So he deals with it, and then after he deals with it, he creates a standard operating procedure. So next time it comes up, he doesn't even have to think about it. He has exactly what to do when that situation happens. And he does the so P for everything, whether it's wash and fold, whether it's disciplinary actions for order gets mistaken, or you know, switched with something else. So he has SOPs for everything. And you know what's really cool about that? It allows them to outsource because a lot of times if you're an operator, the business is in your head because you never took the time to ride it all out. So while you're working at the laundromat or doing the pickup and delivery, it's really important that when a situation comes up, take the time to create standard operating procedures. Cuz you don't wanna do that job forever. And it's great to outsource to others. And speaking of outsourcing, he outsources many jobs to the Philippines at$7 an hour. And because he has SOPs that allows him to outsource because they could just follow the standard operating procedures. For example, with hiring, with writing a an ad in Indeed. And he's done such a great job of doing this, he only goes to the laundromat once every two weeks. And I've talked to a number of laundry owners who have transformed from operators into business owners. And one of the ways they do that is by standard operating procedures. So if you do it, you could wind up spending less time at the laundromat and more time doing the revenue generating activities such as marketing and things like that. Outsourcing is so second nature for him that somebody from the audience said, Hey, I outsource to the Philippines too. And Mark responded, okay, if anybody has questions on how to outsource to the Philippines, go ask him. And so in a way, he outsource his questions to somebody in the audience. I mean, it is brilliant and he does it in every single step of his operations, and that's allowed him to grow and scale his business. Kudos to him. If you're looking to get into Washington Fold, pick up and delivery, go to curbside laundries.com. See you next time.